Careers

Open Positions at Carpenter’s Place

GENERAL CASE MANAGER AND WOMEN’S HOUSING PROGRAM COORDINATOR

Carpenter’s Place, a not-for-profit faith-based agency, has an opening for a full-time general case manager/women’s housing program case manager.  This candidate must be comfortable working with individuals suffering from homelessness, addiction and/or mental health issues. Must possess good verbal and written communication skills, be detail oriented and be a team player with high energy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work with CP guests in developing and executing an action plan/Life Recovery Plan.
• Assist and identify any potential participants to the Women’s Housing Program.
• Monitor adherence of program rules for Women’s Housing Program participants
• Assist guests in transitioning from homelessness or transitional housing to their own housing
• Coordinate and maintain positive working relationships with landlords and potential landlords
• Perform Case Work with Guests in the following areas:
  • Intakes – Perform a comprehensive psychosocial assessment that addresses the patient’s physical and psychosocial health, environment, support systems, educational needs, and financial resources.
  • Assessments – determine areas of highest need.
  • Action Plans – determine goals with each resident that are tailored to his/her identified needs and help them to implement an Action Plan.
  • Referrals & linkage – refer to outside agencies as appropriate and provide advocacy as needed to ensure interagency collaboration.
  • Follow-up – confirm implementation of Action Plan steps by the resident and referral agencies.
• Review Life Recovery plan with Guests periodically to determine progress and/or need for modifications in the Plan.
• Assist guests with communicating with outside service agencies to insure proper implementation of services.
• Follow-up with Guest and agency as required to confirm proper implementation of services.
• Resource investigation and crisis intervention as required.
• Maintain documentation of interactions, advocacy, referrals, goals and outcomes and maintain accurate statistical and client records.
• Act as liaison between court services and clients when appropriate.
• Maintain files and all required data as determined by HUD and Carpenter’s Place.
• Provide community education where appropriate.
• Develop and maintain current information on availability of referral sources and linkages.
• Develop a supportive, professional relationship with guests.
• Provide transportation to guests to community services as needed.
• Prep, inspect, and maintain apartments for potential move ins and those that move out. Report any property concerns or issues to Director of Guest Services.
• Be a team player, working with the Director of Guest Services and Case Management Team
• Other duties as requested by Director of Guest Services

Benefits include medical/dental insurance, holidays/vacation/sick/personal days, and 401K plan.  Applicants should provide a resume, cover letter, and three professional references. 

Education/Experience: We will consider candidates with a Bachelor’s degree, or candidates without a degree who possess a minimum of two years’ experience in a similar setting. Mental health and addiction services experience preferred.  A valid driver’s license with reliable transportation is required.

DIRECTOR OF GUEST SERVICES

Carpenter’s Place, a Christian Faith Based organization in Rockford that works with homeless adults and families, is seeking a full-time Director of Guest Services.  This individual will direct, coordinate, and supervise the staff and services of the Homeless Adult Services programs.  In addition, other duties and responsibilities will include:

• Be a positive, contributing member of the CP Management team.
• Primary responsibility for the development, implementation and oversight of the Case Management, Dayroom and Housing programs to promote efficient workflow, mission effectiveness, and cost effectiveness.
• Develop standards for Action Plan development and charting; inform, train and monitor staff on adherence to these standards.
• Prepare policies and procedures for direct services; inform, train, and monitor staff on adherence to these policies and procedures.
• Participate in the development, implementation and tracking of appropriate outcome measures utilizing the current data base software.
• Recruit, interview, place and orient applicants for direct service work.
• Provide supervision for the direct service staff; determine staff training needs and develop a plan to meet those needs.
• Organize and lead routine staff meeting to ensure interdisciplinary review of guest needs and Action Plans.
• Monitor and review direct service staff performance on intakes, Action Plans, referrals, advocacy, follow-up and charting for appropriateness and effectiveness; maintain accurate records and provide timely statistical and activity reports on direct service staff performance.
• Participate in employee evaluations utilizing information gathered above.
• Confer with staff to resolve grievances and promote cooperation and interest.
• Demonstrate knowledge of complex issues such as substance abuse, domestic violence, sexual abuse, and mental illness. Independently implement proven interventions when appropriate.
• Oversee the maintenance of current information in the community resource file.
• Assist in making presentations about Carpenter’s Place to the community.
• Promote positive, effective interagency relationships; represent the Carpenter’s Place positively within the community. Attend outside meetings as necessary. 
• Ensure compliance with grant reporting and data collection requirements of funding sources.

This candidate must have the ability to multi-task as well as a strong attention to detail and organizational skills.  In addition, an effective balance of compassion and accountability, plus proven motivational skills required.  Excellent verbal and written communication skills required, with a robust attitude for networking with community partners.  Proficiency in Microsoft Office with Excel required and ability to learn case management software within a month.

Education/Experience: We will consider candidates with a Bachelor’s degree and at least two years’ experience working in a similar setting, or candidates without a degree who possess a minimum of five years’ experience in a similar setting. Mental health and addiction services experience preferred. 

Benefits include medical/dental insurance, holidays/vacation/sick/personal days, and 401K plan.  Applicants should provide a resume, cover letter, and three professional references. 

Please submit these to Mike O’Connor at:   MikeO@carpentersplace.org.